Privacy Policy

This Privacy Policy explains how FlexPoint (“FlexPoint”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards information when you use our mobile application and website (together, the “Service”). By using FlexPoint, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information you provide

• Account details: name, email address, phone number, date of birth, and profile photo.
• Business details, for organizers and business owners: business name, address, and category.
• Payment information when purchasing tickets, processed by our payment providers.
• Content you post: reviews, comments, messages, and community posts.
• Support requests and communications with our team.

1.2 Information collected automatically

• Location data, to show nearby events, places, and distance/travel information.
• Device information: device type, operating system, and unique device identifiers.
• Usage data: pages viewed, features used, and interactions within the app.
• Log data and diagnostic information for security and performance monitoring.

2. How We Use Your Information

• To provide, operate, and maintain the FlexPoint Service.
• To personalize event, place, and experience recommendations based on your interests and location.
• To process ticket purchases and validate tickets at events.
• To send event reminders, notifications, and service-related communications.
• To enable community features such as following, messaging, and posting.
• To detect, prevent, and address fraud, abuse, and security issues.
• To comply with legal obligations and enforce our Terms of Service.

3. Location Data

FlexPoint uses precise or approximate location data to show you relevant nearby events and places and to calculate distance and travel time. You can control location permissions at any time through your device settings. Disabling location access may limit certain features of the app.

4. How We Share Information

• With event organizers and businesses, limited to information needed to fulfill a ticket purchase or reservation.
• With service providers who help us operate the Service, such as payment processors, hosting, and analytics providers.
• With other users, for information you choose to make public, such as your profile or posts.
• When required by law, regulation, legal process, or governmental request.
• In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

We do not sell your personal information to third parties.

5. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time — see our Delete Account page.

6. Your Rights and Choices

• Access, update, or correct your account information within the app.
• Request a copy of the personal data we hold about you.
• Request deletion of your account and associated data.
• Opt out of promotional notifications while keeping essential service notifications.
• Withdraw consent for location access via your device settings.

7. Children's Privacy

FlexPoint is not directed to children under 13 (or the applicable minimum age in your region). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Data Security

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where this occurs, we take steps to ensure appropriate safeguards are in place.

10. Third-Party Links and Services

The Service may contain links to third-party websites, event pages, or services, including payment providers. We are not responsible for the privacy practices of third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the app or on our website and updating the “Last updated” date above.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please visit our Contact Us page.